Village of Arlington Heights Government Offices Close to Public Beginning 5 PM Tuesday, March 17, 2020 Through March 31, 2020

In light of concerns to keep our community safe in the wake of the COVID-19 pandemic, the Village of Arlington Heights’ government offices are closed to the public starting at 5 p.m., Tuesday, March 17 through the end of March, 2020. People needing Village services can call for appointments, email the Village or use online services.

Original VAH Document …

The timeline for the closure to the public will be re-assessed and the public will be updated as necessary. The village notice thanks citizens for patience and flexibility as does its part in stopping the spread of COVID-19. Please know that the Village is following recommendations made by federal, state and county agencies that are taking the lead in this ongoing effort to mitigate the spread of this virus.

Meet with Us by Appointments Only

At the start of business on Wednesday, March 18, Village Hall and the Public Works Hanson Center will be open to the public by appointments only until the end of business on Tuesday, March 31.

If residents need to make an appointment with staff members, please schedule the meeting via email or by calling. Please check our online Staff Directory for emails and phone numbers, or send us a general Contact Us email and we will be happy to respond and further direct you.

The general phone number for Village Hall is 847.368.5000, for Public Works it is 847.368.5800 or email [email protected] and for Police it is 847.368.5300 or email [email protected]. Residents are also encouraged to use our online [email protected] request form to report any public service needs.

Village Meetings

Non-essential Village Boards and Commission meetings are canceled for the rest of the month of March. Also, meetings of outside organizations that use Village Hall meeting rooms are canceled until the end of March.

Police & Fire Services

The Police and Fire Department services remain fully operational. However, the Police station will have limited public access. Also, there will be no Police station tours, public programs such as the Citizens Police Academy, Car Seat Safety Checks, etc. for the immediate future.

Anyone needing to visit the police station are asked to first call 847.368.5300. Many Police services can be handled over the phone or online, thereby eliminating a need to come into the Police station.

Individuals & Families Seeking Emergency Assistance Funding

We recognize that during this time, a number of individuals and families may be economically impacted due to the nature of their work, or struggles with child or elder care. Our Emergency Assistance program serves as a stopgap measure for residents of Arlington Heights who are experiencing a temporary economic hardship and meet the criteria set forth in this program. Applications will be taken by email or mail only.

Based on income qualifications, financial assistance may be provided for basic needs, such as rent and utilities to qualifying applicants. If a resident is in need of financial assistance related to a medical bill, they are encouraged to reach out to the financial assistance department at that medical facility. To apply for emergency assistance, please complete this form and supporting documentation.

Arlington Heights Senior Center

The Arlington Heights Senior Center remains closed to the public until further notice, with a limited number of essential services for seniors continuing:

Meals on Wheel also referred to as Home Delivered Meals are going out Monday through Friday

Catholic Charities is accessible by phone, 847-797-5350,
Catholic Charities will be handing out warm and cold meals at the front door between 11:30 a.m. and 12:30 p.m.

For more information, please call the Senior Center at 847.253.5532, Monday through Friday 8:30 a.m. 4:30 p.m.
Convenient Online Village Services

Residents can pay for their water bill, vehicle sticker or parking permits online. Residents also have the option to use our drop-off payment box that is located outside Village Hall by the Arlington Heights Road exit of the Municipal Parking Garage, on the south side of the exit. This drop-off box is checked regularly.

Other Business Options Include…

Send the village an email regarding any Village inquiry.

Create a service request for anything you may see in the community that needs our attention, such as a street light out, pothole, etc.

Contact a staff member directly by finding them in the Staff Directory

For Updates Regarding COVID-19

More information can be found through the Village’s COVID-19 web page, the Illinois Department of Health and the Centers for Disease Control.




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