Jewel-Osco has removed their self-checkout lanes. The move marks a surprising reversal of automation that began about a decade ago when grocery stores began installing self-checkout lanes. In fact all 100 of Albertson’s stores that have self-checkout lines will be discontinuing the automated method of checkout.
When Mariano’s Fresh Market opened, they promoted the fact that they did not have self-checkout lanes. Did Albertson’s learn that Mariano’s was right?
Once thought to be a solution to long lines, some grocery experts and grocery managers are claiming they doubt that the lack of human contact is good for business.
Could there be a dirty secret that more retail shrinkage occurs at self-checkout? Many people like the convenience of checking out themselves and getting through quickly.
What’s next the service man pumping your gas and checking your oil at the service station?
Official Jewel-Osco promotion video, “Are you ready?”
ABC World News with Diane Sawyer: Surveillance Technology Catches Thieves in Supermarket Self-Checkout Lanes.
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