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Report Power Outages and Receive Outage Alerts on Your Mobile Phone

Sun May 19 2013 5:54 pm
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Report Outage to ComEd via Text Message

ComEd has a convenient way for residents to report outages via text messages through its Outage Alerts program. Subscribers can simply text the word “OUT” to 26633 (COMED) to report an outage at the location that ComEd has associated with their cell phone number.

Up to 7 outage alert messages per day. Text STOP to 26633 (COMED) to cancel alerts and HELP to 26633 (COMED) for information.

As a subscriber to the Outage Alerts program, those who text an outage will receive regular updates on the status of their outage until service is restored.

The Outage Alert program is for ComEd customers who subscribe through our partner, AGENT511.

Are there fees for this service?
There is no additional charge for this service, although messaging and data rates may apply based on your mobile carrier plan. The service works for all major and superregional mobile carriers.

How will I know that the enrollment was received and accepted?

Once you have signed up to receive the alerts, you will receive the following text message informing you that you have been enrolled. “You have opted in to ComEd’s outage and restoration notification service. Messaging and data rates may apply. Txt STOP to terminate and HELP for info.”

What type of messages will I receive?

An outage has been reported (by you, another customer or automated system monitoring) affecting your service

An outage has been reported and an estimated restore time has been determined

A crew is enroute to the repair site and an estimated restore time has been determined

A crew is on site to repair service and an estimated restore time has been determined

The outage affecting your service has been restored

How often will I receive an alert?
When an outage has been reported, you will receive a message notifying you of the outage affecting your service. Typically, a notice is sent out 30 minutes after we have confirmed the information on a particular outage, so you may not receive a text message immediately upon our system identifying the outage.
When an estimated restore time is determined, you will receive a message with that time. If the estimated restore time changes, a message will be sent with that new estimated restoration time. When your service is restored, you will receive a restore message.

This text alert program is a 24 x 7 notification system. You will receive a maximum of 7 ComEd outage text alert messages in a day.
What if I want to stop receiving alerts?
Simply transmit the word STOP. Upon receipt, AGENT511 will immediately stop sending notifications to that number, although a removal confirmation message will be sent. The text message received would be: “You have successfully unsubscribed from ComEd outage alerts. Text HELP for information or visit”

What if I change addresses or mobile phone numbers?
Simply Opt Out on this website using your old account information and then Opt In using your new account information.

What if I need help with the subscription to this program?
Send an email to [email protected] for text messaging subscription support. Call 1-800-EDISON1 (1-800-334-7661) to directly contact ComEd regarding a power outage.

There is no additional cost to subscribe to the Outage Alerts program, although standard messaging and data rates may apply based on your mobile service provider. To subscribe, have your ComEd account number, the account holder’s social security number or the primary phone number on the account.

Outages can also be reported by calling 1-800-Edison-1 (1-800-334-7661). Click here to subscribe to ComEd’s Outage Alerts:

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