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9-1-1 Audio Released: Hoffman Estates Engelhardt Stabbings 4-17-2009

Following is one of the most professionally-handled 9-1-1 calls among calls that are released by 9-1-1 officials nationwide. Keep in mind that 9-1-1 call takers are responsible not only for getting help to the scene, but that they are responsible for gathering helpful information about any danger to first responders that might still exist at the scene. The call taker is calm, non-judgmental, reassuring and asks the necessary questions that are needed by responding police and paramedics. Keep in mind that at least one other 9-1-1 telecommunications operator/dispatcher is receiving the call takers information and alerting responding units by radio and/or text messages to a mobile data terminal or computer in emergency vehicles. Listen to the 9-1-1 audio (aka “9-1-1 tape”) […]