Arlington Heights Official Website and Discover Arlington Back Online After 4-Day Outage with Vendor CivicLive

Village of Arlington Heights website experiencing technical difficulties (Screen Capture of vah.com)
Village of Arlington Heights website experiencing technical difficulties February 5 through February 9, 2021 (Screen Capture of vah.com).

The Village of Arlington Heights website and the Discover Arlington website both appear to be functioning Tuesday morning, February 9, 2021 after being unavailable since Friday morning, February 5, 2021 due to a hardware failure with web hosting provider CivicLive.




CivicLive is also the website vendor for Arlington, Texas; Aurora, Colorado; Davenport, Iowa; Columbia Tennessee; Hamilton County, Ohio; Rocky Mount, North Carolina; Sierra Madre, California; Blind River, Ontario; and Clearfield City, Utah. Some of these communities remained offline Tuesday morning. The full CivicLive websites for Arlington, Texas; Aurora, Colorado; and Rocky Mount, North Carolina remained offline Tuesday morning.

Village of Arlington Heights website experiencing technical difficulties (Screen Capture of vah.com)
Village of Arlington Heights website experiencing technical difficulties February 5 through February 9, 2021 (Screen Capture of vah.com).

The Village of Arlington Heights announced about 7:00 a.m. Tuesday that the website was ”back in business” after being down for several days due to a hardware failure with the website vendor. The website vendor operates with the brand name CivicLive, which is provided by Intrado Corporation, a telecommunications company formerly known as West Corporation.




West Corporation re-branded in 2019 to emphasize its operating segments, products and solutions, including …

The four new segments are Life & Safety, Enterprise Collaboration, Digital Media and Health & Wellness.

Life & Safety provides mission and life critical communications and includes:

Products that support public safety: Carrier Services, Next Generation 9-1-1, government solutions and advanced services

Notifications for Healthcare, Education and Utility, which are aligned with the mission of providing life critical communications

Telecom, providing cloud-based communications platforms, including the Flowroute acquisition

Enterprise Collaboration provides foundational business connections, and is comprised of:

UCaaS and cloud collaboration business

Traditional conferencing and collaboration, including automated on-demand audio and operator assisted audio, in addition to web conferencing

Digital Media advances the way companies communicate with their employees, customers, investors and the media and is the combination of numerous synergistic businesses acquired in the last year, including:

The webhosting, webcasting and public relations businesses acquired from Nasdaq, including GlobeNewswire

INXPO’s state-of-the-art streaming platform

The newly acquired Notified business, provider of cloud-enabled media, monitoring and measurement tools

The commercial component of the prior Interactive Services segment, inclusive of the AVOKE and Ambassador acquisitions, which provides one- and two-way client communications

Health & Wellness, previously called Specialized Agent Services, now excludes the Revenue Generation business, divested on January 1, 2019. This segment includes:

Health Advocate, which provides millions of Americans the ability to navigate, simplify and personalize the healthcare experience by using our data-driven health insights and our expert professional staff

Claims Recovery, which helps health insurance payers, third-party administrators and self-insured organizations improve cash flow and claims payment accuracy




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