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Comcast Outage Affects Customers in North Arlington Heights And Palatine

Wed September 18 2013 4:48 am  https://www.arlingtoncardinal.com/?p=66528
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At about 11:30 a.m. Monday September 16, 2013 Comcast had a wide area outage that included north Arlington Heights and Palatine. Customers reported no Internet and no television in north Arlington Heights. The service was restored sometime late Tuesday afternoon.

Comcast customer service telephone lines were overloaded, and there were several disconnects reported after people selected phone menu items, only to eventually hear a fast busy signal. One outgoing recording stated that no customer service reps were available, and that the caller would be transferred to an account representative. After waiting, customers reported either getting the fast busy signal, or getting connected to a representative that didn’t seem to know what was happening.

Comcast reported they had a wide area outage with reports coming in about 1:20 p.m. They were not specific about the outage — merely saying it was a wide area outage surrounding Arlington Heights.

Comcast had no updates on their social media accounts for Facebook or Twitter.


Comcast Twitter account only mentioned an Internet Essentials program with Rahm Emanuel on September 16, 2013.

If you experienced an outage, please provide your approximate location (nearest major intersection), and/or share any unusual experience with the outage. Use the comment section below, or comment on Facebook.com/Arlingtoncardinal


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  • Current Conditions : 28.4F, Overcast - 2:10 PM CST Jan. 18
    Temperature: 28.4°F | Humidity: 72% | Pressure: 30.21in ( Falling) | Conditions: Overcast | Wind Direction: North | Wind Speed: 3mph
  • Winter Storm Warning - Expires: 12:00 PM CST
    Winter Storm Warning for Cook County in effect until 12:00 PM CST on January 19, 2019
  • Today as of Jan. 18 3:25 AM CST
    Today - Cloudy. A 60 percent chance of snow in the afternoon. Highs around 30. North winds 10 to 15 mph.
  • Saturday as of Jan. 18 3:25 AM CST
    Saturday - Snow in the morning, then a chance of light snow in the afternoon. Patchy blowing and drifting snow. Snow accumulation of 1 to 2 inches. Blustery. Highs in the mid 20s. Northeast winds 15 to 25 mph with gusts up to 30 mph. Chance of precipitation 100 percent.
  • Tonight as of Jan. 18 3:25 AM CST
    Tonight - Snow. Patchy blowing and drifting snow after midnight. Snow may be heavy at times after midnight. Snow accumulation of 4 to 7 inches. Blustery. Temperatures nearly steady in the upper 20s. Northeast winds 15 to 25 mph. Inland, gusts up to 30 mph after midnight. Near the lake, gusts up to 35 mph. […]

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