The Cardinal

A Des Plaines committee recently agreed to recommend to the city council a new Des Plaines dispatch center and emergency telephone system board for handling 9-1-1 calls for Des Plaines and Park Ridge. The change would involve the dissolution of the North Suburban Emergency Dispatch Center (NSEDC) and the managing board Joint Emergency Telephone System [...]

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Executive board member Rick Tracy of the Metropolitan Alliance of Police — the telecommunicators’ union presented a “no-confidence” vote at the Northwest Central Dispatch System’s board of directors meeting about 10:45 a.m. Thursday morning. Tracy explained that in no way did the union instigate the action by the union members. Village managers, police chiefs, or [...]

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New CAD System Is a Disaster Waiting to Happen? A new computer-aided dispatch program or CAD program has had numerous problems with delays, failed messages and poor design with computer screens at the Northwest Central Dispatch System (NWCDS) dispatch center and at the computer terminals in the police cars and fire, rescue, and paramedic rigs. [...]

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