The Cardinal

A Des Plaines committee recently agreed to recommend to the city council a new Des Plaines dispatch center and emergency telephone system board for handling 9-1-1 calls for Des Plaines and Park Ridge. The change would involve the dissolution of the North Suburban Emergency Dispatch Center (NSEDC) and the managing board Joint Emergency Telephone System [...]

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UPDATE THU OCT 06 2011 7:23 AM: Northwest Central Dispatch System management and the union Metropolitan Alliance of Police (MAP Chapter 540) reached a tentative agreement about 1:30 a.m. Thursday. Mediation with an arbitrator lasted about 12 hours starting at 2 p.m. If not for the agreement, dispatchers and telecommunication operators could have gone on [...]

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State Farm commercial tribute to the 10th anniversary of 9/11 that appeared during the FOX SPORTS presentation of the Chicago Bears-Altanta Falcons game. To commemorate the 10th anniversary of 9/11, State Farm partnered with award-winning director Spike Lee to film a touching tribute to thank the heroes of New York. Nearly 150 school children (ages [...]

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Honor our troops, honor our veterans. A handshake and a “thank you for serving.” “The Army Goes Rolling Along” The Official Song of The United States Army bands.army.mil/music/armysong.asp Over hill, over dale, As we hit the dusty trail And the Caissons go rolling along In and out, hear them shout, Counter march and right about [...]

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September 11, 2001 — “Our First Class Galley Flight Attendant and our Pursor has been stabbed.” Just before the crash of American Airlines Flight 11, flight attendant #3 Betty Ong called American Airlines Reservations/Operations to report conditions of a hijacking. [PART 1] September 11, 2001 — “All the first class passengers have been moved back [...]

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The Village of Arlington Heights will host a short ceremony honoring those who lost their lives in the September 11, 2001 attacks that killed about 3,000 people in New York City (World Trade Center Twin Towers/AA Flight 11 and UAL Flight 175); Arlington County, Virginia (Pentagon/Flight 77); and near Shanksville, Pennsylvania (Flight 93). The event [...]

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Palatine Fire Department. Citizens are invited to join active and retired police officers, firefighters and their families and friends to participate in an event to honor and remember the 343 firefighters ad 72 police officers that died in the line of duty on September 11, 2001. SUNDAY, SEPTEMBER 11, 2011 AT NOON

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September 11, 2001 — “Our First Class Galley Flight Attendant and our Pursor has been stabbed.” Just before the crash of American Airlines Flight 11, flight attendant #3 Betty Ong called American Airlines Reservations/Operations to report conditions of a hijacking. [PART 1] September 11, 2001 — “All the first class passengers have been moved back [...]

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Following is one of the most professionally-handled 9-1-1 calls among calls that are released by 9-1-1 officials nationwide. Keep in mind that 9-1-1 call takers are responsible not only for getting help to the scene, but that they are responsible for gathering helpful information about any danger to first responders that might still exist at the scene. The call taker is calm, non-judgmental, reassuring and asks the necessary questions that are needed by responding police and paramedics. Keep in mind that at least one other 9-1-1 telecommunications operator/dispatcher is receiving the call takers information and alerting responding units by radio and/or text messages to a mobile data terminal or computer in emergency vehicles. Listen to the 9-1-1 audio (aka “9-1-1 tape”)

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