A Brooklyn subway passenger was a victim of a robbery about two weeks ago. Her iPhone was taken from her, and weeks later the robber asked Apple, Inc. for a replacement iPhone under AppleCare, a warranty plan. A notification e-mail was sent by Apple to the victim’s registered e-mail address.
So far Apple and AT&T have stated they must fulfill the offender’s warranty claim. A long conversation with a police officer with an Apple representative has failed to change the response from Apple and AT&T.
The female victim of the robbery has since bought a BlackBerry.
The CTA system in Chicago has seen its share of iPhone robberies, and car burglaries in across Chicagoland frequently involve loss of iPhones.
SOURCE: MACNN Apple refuses to send replacement iPhone to legal owner