Jimmy Kimmel Explains United Airlines Corporate Speak After Passenger Dragged Off Flight

Jimmy Kimmel has a lot to say about the video of a United Airlines passenger being dragged off a plane because the flight was overbooked. Amidst all the controversy though, United won’t even admit doing anything wrong, in fact they seem to be doubling down.

Highly damaging public relations for United Airlines after a passenger was bloodied and dragged off of his aircraft seat after refusing to agree to a compensation amount of $800 for his inconvenience of being asked to deplane.

Four United Airlines passengers were re-accommodated according to United Airlines CEO Oscar Munoz. Four passengers were randomly chosen to deplane when United decided seats were needed for a United Airlines employee layover connection. Three passengers left begrudgingly and were award $800, but a doctor said he needed to be back in Louisville, and refused to give up his seat.

On Sunday, a doctor named David Dao was involuntarily and forcibly dragged off of a United Airlines flight at Chicago’s O’Hare International Airport in order to allow a United Airlines employee board the plane and make a layover connection. Dao was dragged on the floor and his face was bloodied. All because he wouldn’t accept United’s final compensation offer of $800 — chump change considering hotel expenses and other expenses related to having to wait until Monday to get the next flight.

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A Chicago Department of Aviation security officer was placed on paid leave after review of the incident.

“The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned. That officer has been placed on leave effective today pending a thorough review of the situation.”

— Aviation Department spokeswoman Karen Pride

This is an upsetting event to all of us hear at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.

— Oscar Munoz, CEO, United Airlines

United CEO response to United Express Flight 3411

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