TwitterACicon86x90vert facebookACicon86x90vert
TV/Radio XFINITY | WOW! | WBBM | WXRT | B96 + Dance | US99 | K-HITS CHICAGO

   *** SCORES: BEARS | BLACKHAWKS | BULLS | CUBS | FIRE | WHITE SOX ***
YoutubeTwitterFacebookArlingtoncardinalYahoo! Google Bing Aol.ArlingtoncardinalTMZ Rotten Tomatoes ET Online Box Office MojoArlingtoncardinal Channel 9 WGN Channel 7 Chicago ABC Channel 5 Chicago NBC Channel 2 Chicago CBS Daily HeraldChicago Tribune Breaking NewsArlingtoncardinal Chicago Gas PricesFloridaCardinal.comGLOBALCONFLICTMAPS.COM Arlingtoncards.com THE GUIDE

Alternative Electric Supplier’s Sales Calls Apparently Didn’t Clarify They Weren’t ComEd Calls

Fri February 10 2017 11:56 pm  http://www.arlingtoncardinal.com/?p=82062
 Share The Cardinal -- Arlingtoncardinal.com Articles (E-Mail, Facebook, Twitter & More) 

CHICAGO BEARS RADIO -- WBBM Newsradio 780 "Traffic on the 8's"

The ABC 7 I-Team reports they recently investigated calls from Realgy Energy services — a legitimate alternative electric provider available to electric customers. In northern Illinois, consumers have a choice to use ComEd or switch to an alternative supplier when looking for lower rates. ABC 7 I-Team reports that they discovered that suppliers can legally pitch a customer to switch their service, but that unidentified voicemails were discovered (later identified from Realgy) that do not follow the approved Realgy script for sales associates.

ABC 7 I-Team became aware of the case when a customer, Ron Haluczak, notified the ABC 7 I-Team that he got a string of what he called “alarming messages” from ComEd. He was concerned something was wrong with his electric bill. The ABC 7 I-Team I-Team discovered the telephone voice mails actually originated from Realgy, not ComEd.

“Hi, my name is Melinda calling in regards to your ComEd electric account it is important that you reach me as soon as possible. Please make sure to have a copy of your ComEd bill when you call back.”

— Realgy voicemail (not identified as Realgy)

Haluczak knew something was wrong because his electric provider is not ComEd, it’s the city of St. Charles.

“I’m calling in regards to the ComEd electric account. It is very important you return my call,” another voicemail said.

“They try to get you to call them under false pretenses and that’s just wrong all day long,” Haluczak said.

The ABC 7 I-Team called the number connected to the voice mails, and discovered the caller was from Realgy Energy, not ComEd as the voicemail claimed.

Following the ABC 7 I-Team inquiry, Realgy sent a statement about the voicemails, saying sales representatives “must identify Realgy and that (the sales representatives) are calling about the ComEd customer choice program.”

A spokesman from ComEd, Fidel Marquez, Jr. said the messages are in no way affiliated with, or sponsored by ComEd. But when the I-Team got a callback a Realgy representative said it was “ComEd sponsored.”

“It certainly seems a very aggressive approach that we now know is a marketing call and they fail to identify who is calling or the purpose of the call.”

— Fidel Marquez, Jr., senior vice president of ComEd

Realgy said ComEd bills are legally required to verify a customer’s account and potential savings. Realgy also said it has safeguards in the enrollment process and “feel it is nearly impossible to enroll a customer without their knowledge.”

“I think they need to be very transparent, very clear in their calls of what is the purpose for their call and not trying to get them scared,” ComEd’s Marquez said.

The Illinois Commerce Commission and the attorney general’s office told the ABC I-Team that they’re also looking into the voicemails.

ComEd reminded customers they should never provide a social security number, or a ComEd account number to anyone claiming to be from ComEd.

ComEd says a switch to an alternative supplier should follow research about the company, asking the alternate supplier if they have variable rates which could go up and down with the market.

ComEd and ABC 7 I-Team advises customers to visit the Illinois Attorney General’s website regarding alternative energy supply.

Currently on the Attorney General’s website, there is a small button labeled “Public Utilities” that links to the following categorized information …

Gas and Electric

Tips for Purchasing Renewable Energy
Get Smart About Smart Meters
Home Heating Gas and Electric Brochure
Choosing a Natural Gas or Electricity Supplier
Saving Through Net Metering
LIHEAP Alert (en Español)

Telephone Service
Understanding Your Telephone Service

Cable and Television
Television Service: Understanding Your Rights

“Choosing a Natural Gas or Electricity Supplier” links to a PDF brochure entitled “Choosing a Natural Gas or Electricity Supplier [PDF].”




Get updates from The Cardinal ALL NEWS FEEDS on Facebook. Just ‘LIKE’ the ‘Arlington Cardinal Page (become a fan of our page). The updates cover all posts and sub-category posts from The Cardinal — Arlingtoncardinal.com. You can also limit feeds to specific categories. See all of The Cardinal Facebook fan pages at Arlingtoncardinal.com/about/facebook …


Help fund The Cardinal Arlingtoncardinal.com/sponsor

CLEAR SKIES?  Weather Data for Friday, February 10th, 2017

Tags: , , , ,    

IMPORTANT NOTE: All persons referred to as subjects, defendants, offenders or suspects, etc. are presumed to be innocent unless and until proven guilty beyond a reasonable doubt in a court of law.


Try a more powerful search in the box below ... SEARCH BOX PRODUCES RESULTS FOR The Cardinal -- Arlingtoncardinal.com ...
(POWERFUL SEARCH for The Cardinal, which can be expanded on the results page.)

Where background Wikipedia info/photos are used, original work is modified and released under CC-BY-SA.

! MORE NEWS FAST!!! MOST RECENT: CRIMEBLOG | MOST RECENT: FIREBLOG | SUBMIT NEWS TIPS
::: Health, wellness and fitness gifts! CoolFitnessGifts.com ::: Cubs, Sox caps at ChicagoFanfare.com :::

ARLINGTON HEIGHTS BREAKING NEWS --The Cardinal -- Arlingtoncardinal.com is a breaking news blog with Arlington Heights & Chicagoland emphasis. Early breaking reports may prove to be inaccurate after follow-up investigation, which may or may not be updated in The Cardinal -- Arlingtoncardinal.com. For in-depth coverage, please also check the following links for network television, cable news networks and Chicago local media coverage ...

Daily Herald | Daily Herald -- Arlington Heights | YouTube.com/DailyHeraldClips
Today's headline videos: FOXNews Video | YouTube.com/FoxNews | Associated Press | The Cardinal
Chicago Area Newspapers
CNN Arlington Heights  FOXNEWS  BREITBART.COM  cbs2chicago  NBC 5 Chicago  abc7chicago   WGNTV      WGNRADIO720  NEWSRADIO 78  CHICAGO BREAKING NEW  Daily Herald Arlington Heights  Chicago Tribune   Seed Newsvine
 
Video LOGO youtube Twitter Arlingtoncards facebook battery status Cardinal Calendar Search Batteries Plus RSS Help ...
All Headlines
crimeblog | fireblog
« EARLIER | SEARCH ARTICLES BY DATE -- Arlingtoncardinal.com/searchdate | LATER »

Comments for Arlingtoncardinal.com
COMMENTS are now available via one or more of our official Facebook pages. Comments no longer appear on the Arlingtoncardinal.com article per se. Please comment on Facebook.com/ArlingtonCardinal or check the other popular Arlington Cardinal Facebook pages at Arlingtoncardinal.com/about/facebook ...

SUBMIT CRIME TIPS ...
Anyone having information about serious crime in Arlington Heights should register on CitizenObserver.com and look for the anonymous TIP411 feature, or call Arlington Heights Crime Stoppers at 847-590-STOP (847-590-7867). Callers are guaranteed anonymity and may qualify for a cash reward of up to $1,000. Not a resident of Arlington Heights? Check CitizenObserver.com for availability for your community.

   Arlingtoncardinal.com/traffic | Traffic on Twitter

CHICAGOLAND RADAR


Weather radar map is provided by DarkSky.net
Arl Hts Weather | NEXRAD | FULL SCREEN RADAR

RSS Cardinal Weather Center

US & WORLD NEWS

Top News Video …

CHICAGOFIREMAP.NET TWITTER

digital-lifestyle.com

TMZ Plus …

RSS OBITUARIES