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WOW! Cable, Internet, Phone Service Lost After Accidental Fiber-Optic Cut in Schaumburg

Tue March 13 2012 4:57 am
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WOW! Digital Cable – High Speed Internet — Home Phone was affected by a major outage in Arlington Heights, Des Plaines, Glenview, Mount Prospect, Park Ridge and Prospect Heights starting about 11:45 a.m. Monday. A major fiber-optic line was cut at an intersection in Schaumburg that knocked out service to about 17,000 WOW! customers that have cable television, cable Internet, and cable telephone.

WOW! recently announced a whole-house DVR box that can record six programs simultaneously. The box also serves at the router for Internet.

WOW! has no convenient link to a status page on their website, but a Facebook page ( is providing some updates to the incident.

At first the WOW! Facebook update reported 2-3 hours minimum for restoration … then 5-10 hours. The last message of the day reported, “We may possibly have services back up no sooner than Midnight.” That’s a funny sentence from a customer service center that should be on full alert.

1. Need it for Bulls at 7pm and WWE at 8pm.
2. so much for the bulls game
3. Someone got a little too excited with the backhoe
4. I would like to think all Illinois customers would get an automatic credit and not have to call to receive it!
5. Time to look at fiber redundancy.
6. Ugh. Really need updates on the Illinois outage, not worthless patter like this.
7. 24 hours, What!!!!!
8. wow this sucks
9. WOW thats a long time
10. wow what (sic) going on

A lot of people learned to turn their smart phones into hot spots, while others stewed and considered switching to another provider. WOW! still provides competitive service, and all providers need to improve on redundancy and status notifications.

CLEAR SKIES?  Weather Data for Tuesday, March 13th, 2012

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  • Current Conditions : 41.9F, Light Rain - 1:43 AM CST Dec. 1
    Temperature: 41.9°F | Humidity: 99% | Pressure: 29.84in (Steady) | Conditions: Light Rain | Wind Direction: NE | Wind Speed: 0.0mph
  • Tuesday as of Dec. 1 12:05 AM CST
    Tuesday - Mostly cloudy. A 20 percent chance of light rain in the morning. Blustery. Highs in the lower 40s. Southwest winds 15 to 25 mph with gusts up to 30 mph.
  • Rest of Tonight as of Dec. 1 12:05 AM CST
    Rest of Tonight - Showers...occasional drizzle and a slight chance of thunderstorms. Patchy fog. Temperatures nearly steady in the lower to mid 40s. South winds 10 to 15 mph. Chance of measurable precipitation 90 percent.
  • Tuesday Night as of Dec. 1 12:05 AM CST
    Tuesday Night - Cloudy. Slight chance of light snow showers in the evening...then snow showers likely after midnight. Little or no snow accumulation. Lows in the lower 30s. Southwest winds 10 to 15 mph. Chance of precipitation 60 percent.


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