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Following is one of the most professionally-handled 9-1-1 calls among calls that are released by 9-1-1 officials nationwide. Keep in mind that 9-1-1 call takers are responsible not only for getting help to the scene, but that they are responsible for gathering helpful information about any danger to first responders that might still exist at the scene. The call taker, Paul Jenkins of Northwest Central Dispatch System, is calm, non-judgmental, reassuring and asks the necessary questions to get the answers that are needed by responding police and paramedics. The call taker also keeps the phone communication open until police make eye-to-eye contact with the callers. Keep in mind that at least one other 9-1-1 telecommunications operator/dispatcher is receiving the call taker’s information and alerting responding units by radio and/or text messages to a mobile data terminal or computer in emergency vehicles. That communication between the two employees of Northwest Central Dispatch is apparently muted, which reduces confusion of communication with the callers. Listen to the 9-1-1 audio (aka “9-1-1 tape”) of the complex scene below:

Voices of Amanda Engelhardt, 23, and D’Andre Howard, 20, speaking
with Northwest Central Dispatch 9-1-1 telecommunications call-taker …
4-17-2009 Hoffman Estates Stabbing 9-1-1 (6:44 AM CDT)

Stabbing victims killed have been identified as Laura Engelhardt, 18, her father Alan Engelhardt, 57, and her maternal grandmother Marlene Gacek, 73, who all lived in the 1000 block of Bluebonnet Lane.

Laura Engelhardt’s mother Shelly Engelhardt is in critical condition with stab wounds at St. Alexius Medical Center in Hoffman Estates.

D’Andre D. Howard, 20, a boyfriend of Amanda Engelhardt (Laura’s sister) and possibly living in an apartment in the 900 block of Evanston Street in Hoffman Estates, has been charged with the murders.

Five people stabbed, two killed at the scene, and a third died at the hospital, the result of family and/or friends dispute on the 1000 block of North Bluebonnet Lane in Hoffman Estates just after 6:30 a.m.

An ILEAS mutual aid police alarm was requested and several northwest and west suburban police departments, including Arlington Heights police assisted Hoffman Estates Police Department. A police operations staging area was in the neighborhood near the crime scene. Access to the neighborhood was blocked.

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